Your input is essential in helping us continue to enhance our offerings.Thanks again for sharing your experience with us, and we hope to see you back for more exciting gameplay soon! We’re delighted to hear that you think our games are perfect. Dear Fabienne,Thank you for your wonderful feedback! Replied to 78% of negative reviews Customer support is available 24/7 to assist with any queries or concerns.
Exclusieve spellen bij Jacktop Casino
Jacktop Casino is an online casino that offers a variety of games for players to enjoy, including slots, table games, and live dealer games. However, there are mixed opinions about the staff and customer service in general, with a low consensus among reviewers.Several consumers report issues with the payment system, specifically regarding withdrawal times, which are often slow. Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. We believe customer support is very important as it provides assistance should you encounter any problems with registration at JackTop Casino, managing your account, withdrawals, or other matters. Considering its size, this casino has a very high sum of disputed winnings in complaints from players. This generally means the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and such.
Despite multiple requests for a specific selfie for identity verification, the player did not provide the required documentation. Ultimately, the complaint was closed since the player stopped responding. The Complaints Team extended the response time multiple times recommending the player to submit better-quality selfies to the casino. Despite providing a selfie with ID and a utility bill, the casino continued to request the same documents, causing frustration and delays in accessing his funds. The player from Ireland faced ongoing verification issues with Jacktop Casino, having submitted the required documents multiple times over the past month without resolution. However, after multiple attempts to resolve the issue, the player did not respond adequately, leading to the rejection of the complaint due to insufficient cooperation.
It’s great to know that you find our variety of deposit methods convenient and that our welcome bonuses have added to your excitement.Your satisfaction is our priority, and we’re thrilled that our efforts have met your expectations. I’ve been playing here for about a month now and I’m very happy with this casino! Everything is clear and fast, I recommend it to everyone!
This casino’s is a 100% scam Guys , the 5 stars are probably people who work along with these scammers , they refuse to delete your account , ive never played here myself with my own money,… Scammers, when you win a larger amount, they zero out your account balance, I don’t recommend it, there are better casinos Make a withdrawal on 02-dec-2025 and today is 15-dec-2025 but I still don’t receive my money in my bank account!!!! The email I used for this review is the exact same one linked to my account — so don’t act like you can’t find me or that I haven’t contacted you. Jacktop.com is not licensed by the KSA to offer services to Dutch players.
Payment methods, win and withdrawal limits
Carry on reading our JackTop Casino review to make an informed decision whether or not jacktop casino this casino is the right fit for you. Based on the data collected, we have determined the casino’s Safety Index, which is a score given to online casinos to describe their level of safety and fairness. Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines. Verification can help ensure real people are writing the reviews you read on Trustpilot.
We’re absolutely delighted to hear that you’re having such a positive experience with our casino.It’s wonderful to know that you’ve found our customer service to be excellent. With a wide variety of games and hassle-free customer service, I’ve had a positive experience We’re thrilled to hear that your experience with us was so smooth and satisfying, especially as you were gearing up for your holidays.It’s great to know that the account verification process and cashout to your e-wallet went seamlessly. Overall, Jacktop Casino provides a fun and secure online gaming experience for players of all levels.See more Jacktop Casino also offers a range of bonuses and promotions to help players maximize their gaming experience.
Top casino with a simple and convenient…
We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. We strongly suggest players to steer clear of this casino and opt for one with a higher Safety Index. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. Considering our estimates and the factual data we have collected, JackTop Casino appears to be an average-sized online casino. In working out a casino’s Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review.
JackTop Casino bonuses
- Dear Fabienne,Thank you for your wonderful feedback!
- We’re absolutely delighted to hear that you consider our casino to be of high quality.
- The player from the Netherlands filed a serious complaint against Jacktop and Bm.bet for gross negligence in handling his account.
- Contacting the casino’s customer support is part of our review process, so that we know whether players have access to a good quality service.
- The email I used for this review is the exact same one linked to my account — so don’t act like you can’t find me or that I haven’t contacted you.
- We strongly suggest players to steer clear of this casino and opt for one with a higher Safety Index.
The Complaints Team had facilitated communication between the player and the casino, requesting updated documentation and confirming the need for better quality submissions. Despite having provided clear photos and proof of deposit and address, the casino claimed the submissions were unacceptable, which the player believed to be unfounded. The player from Norway had been trying to withdraw funds from JackTop Casino for three months but faced repeated rejections of her verification documents. However, as a compromise, the casino offered to refund the player’s last deposit, which was an uncommon gesture in such situations.
- Ensuring a smooth and convenient experience for our players is one of our top priorities.We’re also glad to hear that new players are enjoying the quality and fast loading of our site.
- Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience.
- As a result, the complaint was rejected due to the lack of cooperation from the player regarding the verification process.
- Some consumers have also reported issues with contacting the casino, noting that they have not received any responses to their inquiries.See more
- In working out a casino’s Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review.
- Companies can ask for reviews via automatic invitations.
The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. Our database presently holds 4 bonuses from JackTop Casino, which are listed in the ‚Bonuses‘ section of this review. JackTop Casino has an average customer support, judging by the results of our testing. The following table provides details on the casino’s win and withdrawal limits. This establishes it as a small to medium-sized online casino within the bounds of our categorization.
The player from Croatia experienced significant issues withdrawing winnings from Jacktop Casino, including repeated and intrusive verification requests despite having verified his account. As a result, the complaint was rejected due to the lack of cooperation from the player regarding the verification process. The casino stated that the player’s account was not verified, which was why the withdrawal had been canceled. The Complaints Team communicated that, despite efforts to advocate for the player, the casino’s decision to void the winnings was upheld due to inconsistencies during the verification process. The player expressed gratitude for the support received and confirmed that all her withdrawals had been processed.
Find out how we combat fake reviews. Companies can ask for reviews via automatic invitations. Anyone can write a Trustpilot review. Dear Emery Fraser,Thank you for your glowing review! Our team works hard to ensure everything runs smoothly, and your recommendation means the world to us.Should you have any suggestions or need assistance in the future, please feel free to reach out.
I’ve contacted your support over and over and you ignore everything.Don’t pretend you’re “reviewing my case” — you have done NOTHIN… Lots of games, good costumers service,point of wath can be beter is witdwrall but i think its a personal case. Their customer service (VIP) is very good and always quick in helping. People appreciate the variety of games available and some consumers report that VIP support is helpful and quick to respond. Most reviewers were somewhat happy with their experience overall.
ScamThis casino is scam.the casino asks to verify your account which is normal. Our account managers are trained to explore various options that might resolve concerns before finalizing the closure process. Convenient payment methods and lightning fast withdrawal of winnings.So I can safely recommend it!
We’re thrilled to hear that you had a positive experience as a seasoned online gambler.We strive to provide top-notch customer service and ensure smooth withdrawal processes for all our players. Contacting the casino’s customer support is part of our review process, so that we know whether players have access to a good quality service. Excellent customer service, convenient and fast payouts.Also casino provides very attractive bonuses and promotions for new players To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process.